Warranty & Returns:
We have a 1-year product warranty. This covers Breakages and tears. If the ring happens to break or tear please contact us. A replacement will be done for the exact same size and colour as ordered and delivered as soon as possible. If you have a finger-saving experience that goes with the breakage please share with us.
We have a 30 day exchange policy from delivery date, the waybill number will need to be provided. All returns and exchanges delivery fees are at the customers own cost.
Deliveries are 2-3 business days from shipping date. If there are any special deliveries needed please contact us as soon as possible. For special deliveries, the price for shipping may change. Shipping cost to anywhere in Gauteng is R70.00 and all other regions in South Africa (outside of Gauteng) R100.00.
In-stock items ordered are processed between 1 & 2 business days – this excludes weekends and public holidays. Processing happens quite quickly, so if any changes need to be made to an order please Contact us as soon as possible.
Minimum Terms & Conditions
1. Detailed description of goods and/or services
Terra Silicone Rings is a business in the Retail industry that supply Silicone Rings.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 – 5 days and delivery confirmed by way Email with your unique waybill number for tracking purposes. Terra Silicone Rings make use of a 3rd party courier service.
3.The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by Terra Silicone Rings is subject to availability. In cases of unavailability, Terra Silicone Rings will refund the client in full within 30 days. Cancellation of orders by the client will attract a 25 % administration fee.
Terra Silicone Rings shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
6. Payment options accepted
Payment may be made via Visa and MasterCard and EFT.
7. Card acquiring and security
Card transactions will be acquired for Terra Silicone Rings via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Terra Silicone Rings separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
9 Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Terra Silicone Rings takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11 Country of domicile
This website is governed by the laws of South Africa and Terra Silicone Rings chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Terra Silicone Rings may, in its sole discretion, change this agreement or any part thereof at any time without notice.